Quality Management: Professional
Occurrences & Incidents Modules
Aimed at users of the Quality Management: Professional Occurrences and Incidents modules, this curriculum contains all the courses you need to use the Occurrences and Incidents modules.
Curriculum content
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In this course, you will learn how to access occurrence records and view their related incidents. 15 - 20 mins Learning Objectives: ü Describe the purpose of the occurrence record fields and sections ü Edit an occurrence record ü Access an incident linked to an occurrence ü Describe the purpose of the incident record fields and sections ü View the stages and actions relating to an incident record ü Identify why some incidents have no associated occurrences
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In this course, you will learn how to raise an occurrence, and the different types of fields you may need to complete. 15 - 20 mins Learning objectives: ü Raise a new occurrence ü Add an attachment to an occurrence ü Identify the different types of fields found in occurrence forms
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In this course, you will learn how to complete stage actions assigned to you. 15 - 20 mins Learning objectives: ü Access incidents you are required to perform actions on ü Complete an incident stage action ü Reopen a completed incident stage action ü Add your electronic signature
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In this course, you will learn how to complete an incident stage, which can only be done once all its actions have been completed. 15 - 20 mins Learning objectives: ü Access incident stages you are required to complete ü Describe the conditions that must be met before you can complete a stage ü Complete an incident stage ü Reopen a completed incident stage
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In this course, you will learn how to approve, reject and close occurrences in Ideagen Quality Management. 20 - 25 mins Learning objectives: ü Approve, reject and close occurrences ü Update an incident record ü Add your electronic signature